Refund policy

 

At Spatik, we prioritize your satisfaction and aim to deliver premium-quality electronics and home appliances that enhance your daily life. Our return and refund policy is designed to provide you with a smooth and transparent experience. Please review the details below:


1. Eligibility for Returns

Products are eligible for return under the following conditions:

  • The product is unused, in its original packaging, and includes all accessories, manuals, and documentation.
  • The return request is initiated within 7 days of delivery.
  • The product is defective, damaged during transit, or not functioning as intended upon receipt.


2. Non-Returnable Items:

  • Products without original packaging or missing components.
  • Items damaged due to misuse, negligence, or unauthorized repairs.
  • Clearance, personalized, or promotional items.


3. Initiating a Return

  • To request a return: Contact our customer support team at info@spatik.in with your order number, proof of purchase, and reason for return.
  • Provide bill details, images/videos, to document the issue.


4. Refund Policy

Refunds will be processed as follows:

  • Defective/Damaged Products: A full refund, including shipping costs, will be issued upon verification.
  • Refunds will be processed to the original payment method within 7-10 working days of approving the return.


5. Exchange Policy

  • Defective or damaged products can be exchanged for the same model or an equivalent product.
  • Exchanges are subject to product availability.




6. Warranty and Repairs

  • Products covered under warranty are eligible for repair or replacement as per the warranty terms.
  • For warranty claims, please refer to the warranty documentation provided with the product or contact customer support.


7. Shipping for Returns

  • For defective or damaged products, Spatik will cover the return shipping costs.
  • For other returns, customers are responsible for shipping charges and ensuring the product is safely returned.


8. Additional Guidelines

  • Spatik reserves the right to inspect the returned product before processing any refund or exchange.
  • Products returned in non-resalable condition may not qualify for a refund or exchange.


9. Contact Us

If you have any questions or need assistance, please reach out to our customer support team at: info@spatik.in


At Spatik, your trust is our priority. We are committed to ensuring you have the best experience with our products and services.